E-shop operator www.wafee.sk
921 01 Piešťany
Business ID: 31444512
VAT registration number: SK2020396752
Tel.č.: 0917 092 100 (Working hours for contact by telephone: 8:00-15:30)
1) Use of personal data when ordering
It is not necessary to register when ordering on our e-shop.
2) Acceptance and processing of the order, purchase contract
The buyer’s order is a draft of the purchase contract, which itself is concluded at the time the binding consent of the buyer and seller with this proposal has been delivered. The binding confirmation of the order by the buyer is made by sending the order marked with the confirmation of the consent of the information regarding these business conditions and the complaint procedure. The binding confirmation of the order by the seller is the confirmation of the order with the delivery date. From this moment, mutual rights and obligations arise between the buyer and the seller.
The buyer can cancel the order by e-mail or by phone. When canceling the order, it is necessary to state the buyer’s name and surname.
4) 2 year warranty
We provide a statutory warranty period for the goods. You will always find a tax document in the package. The warranty period begins on the date stated on the document and lasts for 2 years. In case of dispute, the warranty period may be extended by 5 (in words five) days as compensation for the transport time.
5) Discrepancy with the purchase contract – general information
In the event that the goods are not in accordance with the purchase contract upon receipt by the buyer (hereinafter referred to as “discrepancy with the purchase contract”), the buyer has the right to request that the seller, free of charge and without undue delay, correct the discrepancy and ensure that the status of the product is in full correspondence with the purchase contract, which may be done, at the request of the buyer, either by exchanging the goods or by repairing them; if such a procedure is not possible, the buyer may request a reasonable discount on the price of the item or withdraw from the contract. This does not apply if the buyer knew about the discrepancy with the purchase contract before accepting delivery of the item, or caused the discrepancy with the purchase contract him/herself.
6) The right of the customer to withdraw from the contract
If the purchase contract is concluded by means of distance communication (in the online store), the customer has the right to withdraw from the contract within 14 days of receipt of the goods. In this case, the customer contacts the seller and states, preferably in writing, that he/she is withdrawing from the contract, stating the date of purchase and an account number where the refund can be sent. The money can only be returned on the basis of a completed withdrawal form and can only be transferred to a bank account, not in cash. Withdrawal from the contract must be delivered no later than the last day of the 14-day period.
According to § 10 par. 3, 102/2014 Coll. upon withdrawal from the contract, the customer bears only the cost of returning the goods to the seller or the person authorized by the seller to take delivery the product.
According to § 9 par. 1, 102/2014 Coll. The seller is obliged, without undue delay, no later than 14 days from the date of delivery of the notice of withdrawal, to return to the customer all payments made by the customer based on and in connection with the contract, including transport, delivery and postage and other costs and fees; this does not affect the provision of § 8 par. 5. However, proof of return of the product must be provided before compliance.
According to § 9 par. 5, 102/2014 Coll. however, the payment will not be refunded until the customer returns the product back to the seller for assessment.
The customer does not have the right to withdraw from the contract, when the contract includes the following: the sale of a product made according to the specific requirements of the customer, custom-made products or products modified according to the wishes of the buyer – ie. own design in the wafer mold, design changes according to own, personal requirements, etc ..
7) Shipping and terms of delivery
We monitor all shipments until they are delivered, thus trying to prevent problems that arise during delivery. However, the seller is not responsible for delayed delivery of goods caused by courier service, or if the buyer has provided an incorrect address. The buyer is obliged to thoroughly check the product, as well as its packaging, upon receipt from the delivery service / courier and confirm with his/her signature the acceptance of the product on the delivery document for the product.
In the event that damage to the product has been discovered by the buyer upon delivery of the product, the buyer is obliged to immediately record the extent and nature of the damage to the product (damage record), the accuracy of which will be confirmed by the delivery service/courier.
The package to be shipped must be complete (including accessories and all documentation) and in the condition in which it was received when delivered. Attach proof of purchase to the product. It does not need to be sent in the original packaging, but it is necessary to pack the wafer-maker very carefully in order to prevent any damage during transport. The size of the package (wafer-maker) entices delivery personnel and couriers to throw the package, which is why it is important to take this into account when packing.
Due to the heavy weight of the wafer-maker, it is very probable that it could be damaged in this way or even destroyed. It could happen that due to poor packaging and transport, a damaged product – wafer-maker – will be delivered to us. It will depend on the nature of the damage and the manufacturer’s assessment of whether the damage was caused by shipping or by the customer prior to returning the product. Therefore, pay special attention to packaging when using non-original packaging for shipping. The money will be returned to your bank account (don not forget to make note of it), usually within 5 business days after having received the product.
8) Methods of payment
There are three possible methods of payment, which depends on the method in which the product is delivered or picked up. All methods of payment can be selected directly with the choice of mode of transport. All payment methods are included in the price of transport.
We will send the ordered goods to you by post and you will pay for these goods in cash upon receipt.
When you select this option, you will receive a deposit slip with all the payment information. We will ship the goods upon receipt of payment to our bank account.
In the event that the goods you received from us are damaged or non-functional, follow the complaint/return procedure. Return of goods due to withdrawal from the contract is described in point 6.) of the Terms and Conditions.
10) Procedure for return of goods
Products covered by the right to file a complaint must be handed over for assessment immediately after the defect is found, they must be clean and with the appropriate documents and description of the defect, or the location of the defect must be clearly marked. Defects not covered by the warranty are described in the operating manual.
In case of a complaint, you can choose two options, follow the steps described below:
1) You will bring the product – wafer-maker – in person to the address of the seller’s company.
2) Send the product to the address of our company. If doing this, please read point 7) of these conditions (How to prepare the shipment when returning the goods).